Loyalty Summit CXM is the World's Premier Event for Retail Customer Loyalty, CRM, and CX

Relationship marketing has grown from niche to global. More companies and consumers engage in relationship-based marketing than ever before for one simple reason: it’s the most profitable way to drive revenue.

Loyalty Summit CXM focuses on everyday spend categories (retail, fashion, QSR, etc.) and the increasing relevance of Relationship Marketing on the loyalty landscape. This event is the meeting place for brands and suppliers to share case studies and discuss the tools and technology needed to drive consumer behavior through the customer journey.

Presented by

Join us at Kunsthaus Zürich!

Speaker Highlights

Rory Sutherland

Vice Chairman, Ogilvy UK

Cristina Ziliani PhD

Prof. Marketing and Scientific Director Loyalty Observatory, University of Parma

David Slavick

Co-Founder and Partner, Ascendant Loyalty Marketing

Lukas Sloniewski

Head of R&D, Loyalty & Marketing Solutions Comarch

Mike Atkin

Conference Co-Chair and Retail Loyalty Professional

Charlie Hills, CLMP

Managing Director and Head of Strategy, Mando-Connect

Iain Pringle

Former Head of Strategy, Avios

Pamela Erlichman

Chief Evangelist Officer, Jebbit