Len Llaguno is the Founder and Managing Partner at KYROS. KYROS is the only actuarial firm in the world that is solely focused on loyalty programs, giving Len and his team a deep and specialized expertise that is uncommon in the loyalty industry. KYROS helps loyalty programs leverage advanced actuarial analytics to optimize breakage, customer lifetime value and program economics. Len has worked with many of the world’s largest loyalty programs over the past 15+ years, across nearly all industries.