About Us

WE DELIVER EXCEPTIONAL MARKETING CONTENT AROUND THE GLOBE.

OUR TEAM ARE SEASONED EVENT AND MARKETING PROFESSIONALS.

With backgrounds in travel, retail, loyalty, and event management, our FT Events team works overtime to bring our conference attendees and sponsors the most compelling marketing content around the globe. For questions, reach out to us any time.

Announcing our Loyalty Summit CXM Co-Chairs

We’re very pleased to announce our Loyalty Summit CXM Europe Co-chairs: Charlie Hills from Mando Connect and Iain Pringle from New World Loyalty. Charlie and Iain bring a wealth of retail marketing and loyalty experience to their roles as co-chairs, and we’re excited to work with them on this year’s Summit agenda. Click on their images below to read their biographies.

HAVE QUESTIONS? WE HAVE ANSWERS.

Q. I’ve never attended a Loyalty Summit event before. What can I expect?

Loyalty Summit events are known globally for the seniority of the speakers and attendees. We encourage high-level, interactive discussions and networking throughout our events, both on-stage and during the social and networking breaks. Our events are interactive, engaging, and (mostly) PowerPoint free.

Our Loyalty Summit events are typically broken down into conference tracks addressing specific issues or themes related to customer loyalty. These tracks are further broken down into recurring sessions. Our session formats include:

Hybrid Keynotes: Our hybrid keynote sessions are short presentations of 10-20 minutes introducing the conference track and delivered by a guest speaker. Our moderator then leads an interactive panel discussion about the keynote topic; this discussion lasts 30-40 minutes.

Roundtable Discussions: Our Roundtables focus on key issues surrounding our individual conference tracks. These Roundtables are typically made up of two to four panelists and typically lasts 45 minutes. A moderator (usually the Chairperson) leads the discussion.

You can find our full conference agenda at https://loyaltysummitcxm.com/agenda/

Q. I’m interested in speaking at a Loyalty Summit event. How do I apply?

Loyalty Summit events are known globally for the seniority of the speakers and attendees. If you’re interested in joining us to deliver a hybrid keynote or participate in one of our roundtable panels, we’d love to hear from you!

• If you’re a brand marketer: Contact VP of Marketing Rick Ferguson at rick@ft.events.
• If you’re a vendor or consultant: Contact VP of Business Development Mark Dority to discuss sponsorship opportunities at mark@ft.events.

Q. Where is this year’s Loyalty Summit CXM being held?

This year’s Summit will be held at the Villa Copenhagen, a luxury hotel in the heart of Copenhagen, DE. Carrying on the history of the Central Post & Telegraph Head Office dating back to 1912, Villa Copenhagen will provide a contemporary and vibrant setting for Loyalty Summit attendees. The hotel is a short distance from the magical Tivoli Gardens, Copenhagen’s central theme park and one of the oldest theme parks in the world.

OTHER QUESTIONS? TALK TO US.

For other questions about Loyalty Summit CXM and FT Events, please reach out!

Complete the form below and an FT Events staff member will respond ASAP. Thank you for your interest in Loyalty Summit CXM!