THE LOYALTY RENAISSANCE IS UNDERWAY. CAN YOU AFFORD TO MISS IT?
We hope to see you there!
Wednesday, April 17
Registration Opens
Welcome To The Power Of Intelligent Loyalty!
Chair Keynote
TRACK 1: BEAUTIFUL BASICS: UNLOCKING THE INTELLIGENCE OF LOYALTY FUNDAMENTALS
Empower your team with a comprehensive exploration of the nuts-and-bolts fundamentals of successful loyalty programs – focusing on the customer first. Our keynote and panel discussions will explore the importance of understanding your audience, dissect real-world case studies and provide valuable insights into getting loyalty right.
From explosive growth to maturity: A coalition-eye view of loyalty and what comes next.HYBRID KEYNOTE
Is Transactional Loyalty Dead?KEYNOTE DISCUSSION
Building Real Fan EngagementEXECUTIVE INTERVIEW
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/03/Oracle-Red-Bull-Racing-v2.png)
Fireside Chat #1 – How Promotions And Loyalty Programmes Can Be Optimised For Maximum Impact And It’s Interaction With Customers.
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/Talon.One_logo_primary.png)
Why change something that works, and how will the new company turbocharge their loyalty programs?PANEL DISCUSSION
Track 2: Cultural Connections: Unlocking the Intelligence of Diverse Markets
Discover the art of cultural intelligence in loyalty marketing. Our keynote and panel discussions will explore the nuances of building loyalty in diverse European markets that resonate across cultures, incorporate sustainability and diversity, and foster long-lasting connections with your best customers.
Understanding Loyalty Across EuropeHYBRID KEYNOTE
Understanding Loyalty Across EuropeKEYNOTE DISCUSSION
The Importance Of Emotional LoyaltyFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/comarch_logo_small.png)
Cultural Connections Roundtable – Running Loyalty Programs Across Different CountriesPANEL DISCUSSION
Loyalty Repair ShopINTERACTIVE SESSION
Day 1 Closing RemarksSUMMARY
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/Screenshot-2024-04-10-at-5.22.19 PM.png)
Thursday, April 18
Welcome and Introduction
Track 3: Tech Trends: Unlocking Intelligent Technology Applications
Embark on a journey through the latest technological frontiers shaping the future of retail customer loyalty. Our retail experts will illuminate the trends driving loyalty technology including the latest innovations in AI, personalization, and machine learning that are redefining customer-brand relationships across Europe.
Using AI to Optimise Outcome Based MarketingKEYNOTE
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/Kognitiv-Logo-2023-blue-aqua.png)
How will AI impact the loyalty industry and how will brands and customers benefit most?KEYNOTE DISCUSSION
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/Kognitiv-Logo-2023-blue-aqua.png)
Fireside Chat #3 – How Loyalty Can Play A Part In Digital Transformation Of A Brand.
And It’s Interaction With Customers.
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/Logo-Blue-Green.png)
Intelligent Technology Roundtable – What Are The Emerging Technology Trends In Loyalty And Where Will Be In 5 Years Time?
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/Logo-Blue-Green.png)
Fireside Chat – Selecting the Right Rewards to Maximise Member EngagementFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/stampix_logo_no_tagline_blue-01.png)
TRACK 4: DATA DYNAMICS: UNLOCKING INTELLIGENT CUSTOMER INSIGHTS
Delve into the core of intelligent loyalty as we explore how the best are unlocking the power of data and insight to understand their best customers and optimise their loyalty strategies. Join industry leaders in a captivating keynote followed by a dynamic panel discussion, exploring how data dynamics shape personalised and effective loyalty strategies.
Keynote: Monetising Loyalty Data Through Retail Media SalesKEYNOTE
Unlocking Incremental Revenue: Harnessing the Power of Alternative Loyalty PaymentsFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2022/12/engage.png)
Data Dynamics Roundtable – How to use data to make a real and lasting impact on the business?
Driving Loyalty – Navigating the future of MobilityRoundtable Discussion
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2021/11/Sixt_neutral_2d_4c_pos.png)
Fireside Chat – Future Trends in Loyalty – Why Gamification Is A Key TrendFIRESIDE CHAT
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/04/Screenshot-2024-04-08-at-5.10.35 PM.png)
Track 5: Unbreakable Bonds: Unlocking the Intelligence Behind Loyalty Partnerships
Expand the power of your loyalty strategy with insights into the powerful partnerships fueling today’s retail loyalty initiatives. Our keynote and panel discussions will leverage case studies and identify key best practices in harnessing the power of loyalty partnerships to fuel relationships with your best customers.
Maximising Member Engagement Through Brand PartnershipsKEYNOTE
Keynote Discussion – Brand PartnershipsKEYNOTE DISCUSSION
Fireside Chat#5 – Virgin Red StoryFIRESIDE CHAT
![](https://loyaltysummitcxm.com/wp-content/uploads/2024/03/Virgin-Red.png)