THE LOYALTY RENAISSANCE IS UNDERWAY. CAN YOU AFFORD TO MISS IT?
We hope to see you there!
Wednesday, April 17
Registration Opens
Welcome To The Power Of Intelligent Loyalty!
Tommy Danielsen
Founder, Loyalty Summit
Speaker Bio
Chair Keynote
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
TRACK 1: BEAUTIFUL BASICS: UNLOCKING THE INTELLIGENCE OF LOYALTY FUNDAMENTALS
Empower your team with a comprehensive exploration of the nuts-and-bolts fundamentals of successful loyalty programs – focusing on the customer first. Our keynote and panel discussions will explore the importance of understanding your audience, dissect real-world case studies and provide valuable insights into getting loyalty right.
From explosive growth to maturity: A coalition-eye view of loyalty and what comes next.HYBRID KEYNOTE
Dom Winchester
Loyalty Strategy Director, Nectar360
Speaker Bio
James Howland
Partner Director, Nectar360
Speaker Bio
Is Transactional Loyalty Dead?KEYNOTE DISCUSSION
Dom Winchester
Loyalty Strategy Director, Nectar360
Speaker Bio
Penny Shaw
Former Global Loyalty Manager, IKEA
Speaker Bio
James Howland
Partner Director, Nectar360
Speaker Bio
Zofia Wozniak
Consulting Director Retail Loyalty, Comarch
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Building Real Fan EngagementEXECUTIVE INTERVIEW
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Elliot Warman
Digital Product Manager, Oracle Red Bull Racing
Speaker Bio
Fireside Chat #1 – How Promotions And Loyalty Programmes Can Be Optimised For Maximum Impact And It’s Interaction With Customers.
Presented by
Sam Panzer
Director, Industry Strategy, Talon.One
Speaker Bio
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Why change something that works, and how will the new company turbocharge their loyalty programs?PANEL DISCUSSION
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Håvard Uglem Hovdahl
VP Loyalty, Strawberry
Speaker Bio
Cecilie Nybø Carlsen
VP Product & Customer Experience, Norwegian
Speaker Bio
May Haukedahl Wilson
Chief Loyalty & Partnerships Officer, LoyaltyCo
Speaker Bio
Track 2: Cultural Connections: Unlocking the Intelligence of Diverse Markets
Discover the art of cultural intelligence in loyalty marketing. Our keynote and panel discussions will explore the nuances of building loyalty in diverse European markets that resonate across cultures, incorporate sustainability and diversity, and foster long-lasting connections with your best customers.
Understanding Loyalty Across EuropeHYBRID KEYNOTE
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Nick Fishbourne
Group Account Director ‑ Agencies, YouGov
Speaker Bio
Understanding Loyalty Across EuropeKEYNOTE DISCUSSION
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Nick Fishbourne
Group Account Director ‑ Agencies, YouGov
Speaker Bio
Rasmus Houlind
CXO, Agillic
Speaker Bio
Rit Luttmer
Consultant & Founder, Loyalty Chiefs
Speaker Bio
Zsuzsa Kecsmar
Co-Founder and Chief Strategy Officer, Antavo
Speaker Bio
The Importance Of Emotional LoyaltyFIRESIDE CHAT
Presented by
Pavel Los
Consumer Loyalty Specialist, New World Loyalty
Speaker Bio
Geraldine Vercruysse
Senior Business Solutions Manager Europe, Comarch
Speaker Bio
Cultural Connections Roundtable – Running Loyalty Programs Across Different CountriesPANEL DISCUSSION
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Nicki Helfet
Global Loyalty Lead, Ralph Lauren
Speaker Bio
Elliot Warman
Digital Product Manager, Oracle Red Bull Racing
Speaker Bio
Donna Orman
Senior Director, Loyalty, Nike EMEA
Speaker Bio
Penny Shaw
Former Global Loyalty Manager, IKEA
Speaker Bio
Loyalty Repair ShopINTERACTIVE SESSION
Pavel Los
Consumer Loyalty Specialist, New World Loyalty
Speaker Bio
Rob Chandler
Head of Marketing Science UK & EMEA, Ogilvy
Speaker Bio
Koos Berkhout
Co-Founder, Tecsa Group
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Day 1 Closing RemarksSUMMARY
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Thursday, April 18
Welcome and Introduction
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Track 3: Tech Trends: Unlocking Intelligent Technology Applications
Embark on a journey through the latest technological frontiers shaping the future of retail customer loyalty. Our retail experts will illuminate the trends driving loyalty technology including the latest innovations in AI, personalization, and machine learning that are redefining customer-brand relationships across Europe.
Using AI to Optimise Outcome Based MarketingKEYNOTE
Presented by
Stephen Barr
SVP Data & Algorithms, Kognitiv
Speaker Bio
How will AI impact the loyalty industry and how will brands and customers benefit most?KEYNOTE DISCUSSION
Presented by
Jan Boluminski
Managing Partner, Envolved GmbH
Speaker Bio
Stephen Barr
SVP Data & Algorithms, Kognitiv
Speaker Bio
Rob Chandler
Head of Marketing Science UK & EMEA, Ogilvy
Speaker Bio
Tero Heinonen
Co-Founder and Chairman, LastBot
Speaker Bio
Fireside Chat #3 – How Loyalty Can Play A Part In Digital Transformation Of A Brand.
And It’s Interaction With Customers.
Presented by
Pavel Los
Consumer Loyalty Specialist, New World Loyalty
Speaker Bio
Anders Mittag
CCO, Lobyco
Speaker Bio
Anders Felbo Pold
Head of Digital Customer Experience and Loyalty, Coop Denmark
Speaker Bio
Intelligent Technology Roundtable – What Are The Emerging Technology Trends In Loyalty And Where Will Be In 5 Years Time?
Presented by
Koos Berkhout
Co-Founder, Tecsa Group
Speaker Bio
Anders Mittag
CCO, Lobyco
Speaker Bio
Anders Felbo Pold
Head of Digital Customer Experience and Loyalty, Coop Denmark
Speaker Bio
Tero Heinonen
Co-Founder and Chairman, LastBot
Speaker Bio
Fireside Chat – Selecting the Right Rewards to Maximise Member EngagementFIRESIDE CHAT
Presented by
David Feldman
Global Conference Chair and Airline Loyalty Expert, Loyalty Summit
Speaker Bio
Simon Tavernier
Founder & CEO, Stampix
Speaker Bio
TRACK 4: DATA DYNAMICS: UNLOCKING INTELLIGENT CUSTOMER INSIGHTS
Delve into the core of intelligent loyalty as we explore how the best are unlocking the power of data and insight to understand their best customers and optimise their loyalty strategies. Join industry leaders in a captivating keynote followed by a dynamic panel discussion, exploring how data dynamics shape personalised and effective loyalty strategies.
Keynote: Monetising Loyalty Data Through Retail Media SalesKEYNOTE
Steve Gray
Director, SG-retail
Speaker Bio
Unlocking Incremental Revenue: Harnessing the Power of Alternative Loyalty PaymentsFIRESIDE CHAT
Presented by
David Feldman
Global Conference Chair and Airline Loyalty Expert, Loyalty Summit
Speaker Bio
Jonathan Silver
CEO, Engage People
Speaker Bio
Data Dynamics Roundtable – How to use data to make a real and lasting impact on the business?
Steve Gray
Director, SG-retail
Speaker Bio
Lindsay Landy
Global Strategy Partner, Ogilvy
Speaker Bio
Jurgen Swaans
Founder, Neoday
Speaker Bio
Sondre Wassås
CEO, Partner, Advisor, CPM Analytics
Speaker Bio
Driving Loyalty – Navigating the future of MobilityRoundtable Discussion
Presented by
Jan Boluminski
Managing Partner, Envolved GmbH
Speaker Bio
Sascha Coccorullo
Director Strategy, New Business Development & Research, ADAC
Speaker Bio
Anja Plank
Transformation Manager Customer, Brand and Sales, BMW M
Speaker Bio
Georgia Herring
Senior Customer Value Propositions Manager, The AA
Speaker Bio
Fireside Chat – Future Trends in Loyalty – Why Gamification Is A Key TrendFIRESIDE CHAT
Carmen Garcia
Chief Marketing Officer & Partnerships, The Loyalty People
Speaker Bio
Nicki Helfet
Global Loyalty Lead, Ralph Lauren
Speaker Bio
Track 5: Unbreakable Bonds: Unlocking the Intelligence Behind Loyalty Partnerships
Expand the power of your loyalty strategy with insights into the powerful partnerships fueling today’s retail loyalty initiatives. Our keynote and panel discussions will leverage case studies and identify key best practices in harnessing the power of loyalty partnerships to fuel relationships with your best customers.
Maximising Member Engagement Through Brand PartnershipsKEYNOTE
Helen Maxfield
Joint Lead, VeryMe Rewards from Vodafone
Speaker Bio
Jo Ashdown
Managing Director, Mando-Connect
Speaker Bio
Keynote Discussion – Brand PartnershipsKEYNOTE DISCUSSION
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Helen Maxfield
Joint Lead, VeryMe Rewards from Vodafone
Speaker Bio
Jo Ashdown
Managing Director, Mando-Connect
Speaker Bio
Donna Orman
Senior Director, Loyalty, Nike EMEA
Speaker Bio
Georgia Herring
Senior Customer Value Propositions Manager, The AA
Speaker Bio
Fireside Chat#5 – Virgin Red StoryFIRESIDE CHAT
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Katherine Summers
Director of Business Development and Partnerships, Virgin Red
Speaker Bio
Unbreakable Bonds Roundtable – Exploring the roles for & types of partnerships in loyalty programsROUNDTABLE
Dom Winchester
Loyalty Strategy Director, Nectar360
Speaker Bio
Jonny Greenslade-Cross
Proposition Owner, Vodafone UK (VOXI)
Speaker Bio
Shivali Ramanandi
Group Head of Partnerships, Vue International
Speaker Bio
Jo Ashdown
Managing Director, Mando-Connect
Speaker Bio
Simon Tavernier
Founder & CEO, Stampix
Speaker Bio
Day 2 Closing Remarks
Charlie Hills
Chief Strategy Officer, Mando-Connect
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio