Event begins at 9 AM on December 2. All times in Eastern Standard Time (EST).
9:00 AM | Sponsor Booths & Networking Begin
9:45 AM | Welcome Remarks
10:00 AM | “Leaders in Loyalty: A Look at AAdvantage through the Decades”
Rick Elieson
Session Moderator
President, AAdvantage Loyalty Program – American Airlines
Hal Brierley
Chief Executive Officer, The Brierley Group
Bob Crandall
Former President and Chairman of American Airlines
11:00 AM | “Advancing a New Customer Model in Loyalty”
David Feldman
Loyalty Summit Chair
Jonathan Silver
CEO at Engage
11:20 AM | Break
11:30 AM | “Loyalty’s Role in Restoring Travel Confidence”
Bob Behrens
Moderator and Vice President – Loyalty, CRM, Market Research, Insights & Analytics at PetSmart
Eleni Bastas Tikkanen
Senior Director, Loyalty and Customer Strategy – The Leading Hotels of the World
Efrem Berman
Vice President Loyalty – Radisson Hotel Group
Jamie Russo
Vice President Loyalty Programs & Customer Engagement, Choice Hotels International
12:30 PM| “Loyalty Psychology: Driving Changes in Member Behavior”
David Feldman
Loyalty Summit Chair
Joseph Nunes
Holder of the Joseph A. DeBell Endowed Professorship in Business Administration and Professor of Marketing, USC Marshall School of Business
1:15 PM | Break
1:30 PM | “Executive Interview: Aeroplan Reboot Successes, Surprises, & Challenges”
Joanne Ward
Session Moderator
Partner, New World Loyalty & Travel Loyalty Expert
Mark Nasr
Vice President Loyalty & CRM – Air Canada
Scott O’Leary
Managing Director, Loyalty Planning/Development – Air Canada
Derek Whitworth
Senior Director, Loyalty Products – Air Canada
2:30 PM | “How Fintech Partnerships can Supercharge your Loyalty Program”
David Feldman
Loyalty Summit Chair
Corey Gross
Founder & CEO, Sensibill
2:50 PM | “The Consumer View: What Really Matters to Members Post-Crisis?”
Peter Greenberg
Session Moderator
Travel Editor, CBS News – Owner & CEO of Peter Greenberg Worldwide
Christopher Elliott
Journalist and Consumer Advocate
Marshall Jackson
Contributor – MJ on Travel
Edward Pizzarello
COO RMR Capital – Miles & Points contributor CNN
3:30 PM | Break
3:40 PM | “Strategic Partnerships: How Co-Brand Partners Are More Important than Ever”
David Canty
Session Moderator
Head of Loyalty at Bilt Technologies. Founder of GenZ Loyalty
Bob Daly
Managing Director of Global Co-Brand Cards, United Airlines
Joe DeNardi
Managing Director – Stifel
Len Llaguno
Founder and Managing Partner – KYROS Insights
4:30 PM | “EXECUTIVE INTERVIEW: Looking after members during a crisis”
David Feldman
Loyalty Summit Chair
Luc Bondar
President – MileagePlus, Vice President – Marketing & Loyalty at United Airlines
4:50 PM | “Reinventing Loyalty: Pivoting Strategy When Business Travel Evaporates”
Brian Sumers
Session Moderator
Editor-at-Large – Skift
Tommy Langhauser
Senior Manager, Loyalty & Co-Brand – Frontier
Gary Leff
Author of View from the Wing & CFO – Mercatus Center
Marty St. George
Chief Commercial Officer – LATAM Airlines