Event begins at 9 AM on December 2. All times in Eastern Standard Time (EST).
9:00 AM | Sponsor Booths & Networking Begin
9:45 AM | Welcome Remarks
10:00 AM | “Leaders in Loyalty: A Look at AAdvantage through the Decades”
![Rick Elieson](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/rick-elieson.jpeg)
Rick Elieson
Session Moderator
President, AAdvantage Loyalty Program – American Airlines
![Hal Brierley](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/hal-brierley.jpg)
Hal Brierley
Chief Executive Officer, The Brierley Group
![Bob Crandall](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/bob-crandall.jpg)
Bob Crandall
Former President and Chairman of American Airlines
11:00 AM | “Advancing a New Customer Model in Loyalty”
![David Feldman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-feldman.jpg)
David Feldman
Loyalty Summit Chair
![Jonathan Silver](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jonathan-silver.jpg)
Jonathan Silver
CEO at Engage
11:20 AM | Break
11:30 AM | “Loyalty’s Role in Restoring Travel Confidence”
![Bob Behrens](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/bob-behrens.jpg)
Bob Behrens
Moderator and Vice President – Loyalty, CRM, Market Research, Insights & Analytics at PetSmart
![Eleni Bastas Tikkanen](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/eleni-bastas-tikkanen.jpg)
Eleni Bastas Tikkanen
Senior Director, Loyalty and Customer Strategy – The Leading Hotels of the World
![Efrem Berman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/efrem-berman.jpeg)
Efrem Berman
Vice President Loyalty – Radisson Hotel Group
![Jamie Russo](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jamie-russo.jpg)
Jamie Russo
Vice President Loyalty Programs & Customer Engagement, Choice Hotels International
12:30 PM| “Loyalty Psychology: Driving Changes in Member Behavior”
![David Feldman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-feldman.jpg)
David Feldman
Loyalty Summit Chair
![Joseph Nunes](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/joseph-nunes.jpg)
Joseph Nunes
Holder of the Joseph A. DeBell Endowed Professorship in Business Administration and Professor of Marketing, USC Marshall School of Business
1:15 PM | Break
1:30 PM | “Executive Interview: Aeroplan Reboot Successes, Surprises, & Challenges”
![Joanne Ward](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/joanne-ward.jpeg)
Joanne Ward
Session Moderator
Partner, New World Loyalty & Travel Loyalty Expert
![Mark Nasr](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/mark-nasr.jpeg)
Mark Nasr
Vice President Loyalty & CRM – Air Canada
![Scott O'Leary](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/scott-o-leary.jpeg)
Scott O’Leary
Managing Director, Loyalty Planning/Development – Air Canada
![Derek Whitworth](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/derek-whitworth.jpeg)
Derek Whitworth
Senior Director, Loyalty Products – Air Canada
2:30 PM | “How Fintech Partnerships can Supercharge your Loyalty Program”
![David Feldman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-feldman.jpg)
David Feldman
Loyalty Summit Chair
![Corey Gross](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/corey-gross.jpg)
Corey Gross
Founder & CEO, Sensibill
2:50 PM | “The Consumer View: What Really Matters to Members Post-Crisis?”
![Peter Greenberg](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/peter-greenberg.jpg)
Peter Greenberg
Session Moderator
Travel Editor, CBS News – Owner & CEO of Peter Greenberg Worldwide
![Christopher Elliott](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/christopher-elliott.jpg)
Christopher Elliott
Journalist and Consumer Advocate
![Marshall Jackson](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/marshall-jackson.jpeg)
Marshall Jackson
Contributor – MJ on Travel
![Edward Pizzarello](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/edward-pizzarello.jpeg)
Edward Pizzarello
COO RMR Capital – Miles & Points contributor CNN
3:30 PM | Break
3:40 PM | “Strategic Partnerships: How Co-Brand Partners Are More Important than Ever”
![David Canty](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-canty.jpg)
David Canty
Session Moderator
Head of Loyalty at Bilt Technologies. Founder of GenZ Loyalty
![Bob Daly](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/bob-daly.jpg)
Bob Daly
Managing Director of Global Co-Brand Cards, United Airlines
![Joe DeNardi](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/joe-denardi.jpg)
Joe DeNardi
Managing Director – Stifel
![Len Llaguno](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/len-llaguno.jpg)
Len Llaguno
Founder and Managing Partner – KYROS Insights
4:30 PM | “EXECUTIVE INTERVIEW: Looking after members during a crisis”
![David Feldman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-feldman.jpg)
David Feldman
Loyalty Summit Chair
![Luc Bondar](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/luc-bondar.jpg)
Luc Bondar
President – MileagePlus, Vice President – Marketing & Loyalty at United Airlines
4:50 PM | “Reinventing Loyalty: Pivoting Strategy When Business Travel Evaporates”
![Brian Sumers](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/brian-sumers.jpeg)
Brian Sumers
Session Moderator
Editor-at-Large – Skift
![Tommy Langhauser](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/tommy-langhauser.jpeg)
Tommy Langhauser
Senior Manager, Loyalty & Co-Brand – Frontier
![Gary Leff](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/gary-leff.jpeg)
Gary Leff
Author of View from the Wing & CFO – Mercatus Center
![Marty St. George](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/marty-st-george.jpeg)
Marty St. George
Chief Commercial Officer – LATAM Airlines