Event begins at 8 AM on December 4. All times in Hong Kong Time (HKT). More sessions will be announced soon as our schedule is finalized.
8:00 AM | Sponsor Booths & Networking Begin
8:45 AM | Welcome Remarks
9:00 AM | “EXECUTIVE INTERVIEW: Reinventing Loyalty – Lessons from the relaunch of Velocity Frequent Flyer”
David Feldman
Loyalty Summit Chair
Phil Gunter
Founder & Partner – New World Loyalty
10:00 AM | “How Fintech Partnerships can Supercharge your Loyalty Program”
David Feldman
Loyalty Summit Chair
Corey Gross
Founder & CEO, Sensibill
10:20 AM | Break
10:30 AM | “The Importance of Loyalty in a Time of Crisis”
Steve Hui
Moderator and Founder – iFLYflat
Phil Hawkins
Chief Operations Officer – flybuys (Loyalty Pacific)
Simon Rowles
Managing Director – Beyonde
Wilson See
Assistant Manager, Japan Airlines – Marketing & Strategy Research
11:30 AM| “Extending, Matching, & Re-Qualifying: Strategies to Manage Grounded Status Members“
David Feldman
Loyalty Summit Chair
Mark Ross-Smith
Editor – Travel Data Daily, CEO – Loyalty Data Co
12:30 PM | Break
12:50 PM | “Uncovering Insights to Change Customer Behaviour”
David Feldman
Loyalty Summit Chair
Adam Posner
Author of “For Love or Money” research, CEO – The Point of Loyalty
1:50 PM | Break
2:20 PM | “The Use of Data in Loyalty Programs and the Application of Machine Learning/AI”
Mark Ross-Smith
Moderator and Editor – Travel Data Daily, CEO – Loyalty Data Co
Philip Shelper
CEO & Founder – Loyalty & Reward Co
3:20 PM | Break
3:40 PM | “Managing and (re)-Motivating Elite Loyalty Members for the Recovery”
Stuart Barwood
Moderator and Director Global Airline Strategy at Forter
Paul Smitton
CEO – Asia Miles
Siew-Kiat Wang
Commercial Consultant to COO – Plaza Premium Group