Event begins at 8 AM on December 1. All times in Central European Time (CET). More sessions will be announced soon as our schedule is finalized.
8:00 AM | Sponsor Booths & Networking Starts
8:45 AM | Welcome Remarks
9:00 AM | “Loyalty promotions: Re-inventing the loyalty toolbox for 2021”
![Rob Burgess](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/rob-burgess.jpeg)
Rob Burgess
Moderator and Editor – Headforpoints.com
![Gilbert Ott](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/gilbert-ott.jpeg)
Gilbert Ott
Creator of GodSaveThePoints.com
![Flemming Poulsen](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/flemming-poulsen.jpeg)
Flemming Poulsen
Editor in chief – FinalCall.travel
10:30 AM | “Loyalty’s Role in the Recovery: How Will Airlines Leverage Loyalty in 2021?”
![Andreas Koch](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/andreas-koch.jpeg)
Andreas Koch
Moderator and Former Executive, Lufthansa Miles & More
![Simon Scholte](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/simon-scholte.jpeg)
Simon Scholte
Program Director, Flying Blue
![Christoffer Sundby](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/christoffer-sundby.jpeg)
Christoffer Sundby
EVP Customer – Norwegian
![Karolina Baszarkiewicz](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/karolina-baszarkiewicz.jpg)
Karolina Baszarkiewicz
Head of Loyalty – Finnair
11:35 AM| “Paid Loyalty: How fee-based loyalty programmes will drive engagement and profit”
![Alan Lias](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/alan-lias.jpg)
Alan Lias
Moderator, Loyalty Consultant and Former VP Customer Loyalty and Ancillaries – Virgin Atlantic
![Peter Gerstle](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/peter-gerstle.jpg)
Peter Gerstle
Head of Travel – Collinson
12:50 PM | “Dark data: Data-driven decision-making when historical data is useless”
![Mark Ross-Smith](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/mark-ross-smith.jpg)
Mark Ross-Smith
Moderator and Editor – Travel Data Daily, CEO – Loyalty Data Co
![Victoria White](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/victoria-white.jpeg)
Victoria White
Head of Operational Research – Virgin Atlantic
![Christian Hylander](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/christian-hylander.jpg)
Christian Hylander
Vice President Data & Services Mastercard
1:50 PM | “How Fintech Partnerships can Supercharge your Loyalty Program”
![Alan Lias](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/alan-lias.jpg)
Alan Lias
Moderator, Loyalty Consultant and Former VP Customer Loyalty and Ancillaries – Virgin Atlantic
![Corey Gross](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/corey-gross.jpg)
Corey Gross
Founder and CEO, Sensibill
2:10 PM | Break
2:20 PM | “Evolving your loyalty program to meet the challenges of tomorrow”
![Teresa Comparato](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/teresa-comparato.jpg)
Teresa Comparato
Moderator and Head of CRM & Relationships – Euroconsumers
![James Curry](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/james-curry.jpeg)
James Curry
Head of Product Design, Loyalty – Emirates
![Darren Laws](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/darren-laws.jpeg)
Darren Laws
Head of Co-Brand, Europe, Visa
![Stuart Barwood](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/stuart-barwood.jpg)
Stuart Barwood
Director Global Airline Strategy at Forter
![Dan Cooper](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/dan-cooper.jpg)
Dan Cooper
Director of Brands and Loyalty EAME/SWA, at Hyatt Hotels Corporation
3:20 PM | Break
3:40 PM | “Loyalty in the Age of COVID”
![David Feldman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-feldman.jpg)
David Feldman
Loyalty Summit Chair
![Jonathan Silver](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jonathan-silver.jpg)
Jonathan Silver
CEO – Engage
4:05 PM | “The broader impact of 2020 on Loyalty”
![Iain Pringle](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/iain-pringle.jpg)
Iain Pringle
Moderator and Managing Partner – New World Loyalty
![Bill Hanifin](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/bill-hanifin.jpg)
Bill Hanifin
CEO – Wise Marketer Group