Event begins at 8 AM on December 1. All times in Central European Time (CET). More sessions will be announced soon as our schedule is finalized.
8:00 AM | Sponsor Booths & Networking Starts
8:45 AM | Welcome Remarks
9:00 AM | “Loyalty promotions: Re-inventing the loyalty toolbox for 2021”
Rob Burgess
Moderator and Editor – Headforpoints.com
Gilbert Ott
Creator of GodSaveThePoints.com
Flemming Poulsen
Editor in chief – FinalCall.travel
10:30 AM | “Loyalty’s Role in the Recovery: How Will Airlines Leverage Loyalty in 2021?”
Andreas Koch
Moderator and Former Executive, Lufthansa Miles & More
Simon Scholte
Program Director, Flying Blue
Christoffer Sundby
EVP Customer – Norwegian
Karolina Baszarkiewicz
Head of Loyalty – Finnair
11:35 AM| “Paid Loyalty: How fee-based loyalty programmes will drive engagement and profit”
Alan Lias
Moderator, Loyalty Consultant and Former VP Customer Loyalty and Ancillaries – Virgin Atlantic
Peter Gerstle
Head of Travel – Collinson
12:50 PM | “Dark data: Data-driven decision-making when historical data is useless”
Mark Ross-Smith
Moderator and Editor – Travel Data Daily, CEO – Loyalty Data Co
Victoria White
Head of Operational Research – Virgin Atlantic
Christian Hylander
Vice President Data & Services Mastercard
1:50 PM | “How Fintech Partnerships can Supercharge your Loyalty Program”
Alan Lias
Moderator, Loyalty Consultant and Former VP Customer Loyalty and Ancillaries – Virgin Atlantic
Corey Gross
Founder and CEO, Sensibill
2:10 PM | Break
2:20 PM | “Evolving your loyalty program to meet the challenges of tomorrow”
Teresa Comparato
Moderator and Head of CRM & Relationships – Euroconsumers
James Curry
Head of Product Design, Loyalty – Emirates
Darren Laws
Head of Co-Brand, Europe, Visa
Stuart Barwood
Director Global Airline Strategy at Forter
Dan Cooper
Director of Brands and Loyalty EAME/SWA, at Hyatt Hotels Corporation
3:20 PM | Break
3:40 PM | “Loyalty in the Age of COVID”
David Feldman
Loyalty Summit Chair
Jonathan Silver
CEO – Engage
4:05 PM | “The broader impact of 2020 on Loyalty”
Iain Pringle
Moderator and Managing Partner – New World Loyalty
Bill Hanifin
CEO – Wise Marketer Group