Webcasts

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“Rewarding your Highest-Spending Customers vs Incremental Revenue” (Ep. 17)

• David Feldman, Loyalty Summit Chair
• Alan Lias, Former VP Loyalty – Virgin Atlantic
• Len Llaguno, Founder & Managing Partner, KYROS Insights

Loyalty Impact of US Airlines Ditching Change Fees, & American’s overhaul Basic Economy (Ep. 16)

• Gary Leff, Author of View from the Wing
• Seth Miller, Editor-in-Chief, PaxEx.Aero
• Jay Sorensen, President, IdeaWorksCompany
• Dinaz Zaq, Director, Revenue Pricing Consultants

Loyalty Leader Insights: How Air Canada Developed the New Aeroplan Program (Ep. 15)

• David Feldman: Loyalty Summit Chair
• Mark Nasr: Vice-President Loyalty & CRM – Air Canada
• Scott O’Leary: Managing Director, Loyalty Planning/Development – Air Canada
• Derek Whitworth: Senior Director, Loyalty Products – Air Canada

Loyalty Leader Insights: Restoring Travel Confidence: What Role Does Loyalty Play? (Ep. 14)

• David Feldman: Loyalty Summit Chair
• Gary Leff: Author of View from the Wing
• Bob Behrens: Vice President – Loyalty, CRM, Market Research, Insights & Analytics at PetSmart

Loyalty Leader Insights: Can Airlines Have Too Many Elite Members? (Ep. 13)

• David Feldman: Loyalty Summit Chair
• Stuart Dinnis: Executive Director – Loyalty Data Co
• Tommy Langhauser: Senior Manager, Loyalty & Co-Brand – Frontier Airlines

Loyalty Leader Insights: Loyalty Promotions: Making Sure They’re Relevant for 2020 (Ep. 12)

• David Feldman: Loyalty Summit Chair
• Gilbert Ott: Creator of GodSaveThePoints.com
• Rob Burgess: Editor, HeadforPoints.com

Loyalty Leader Insights: Air Canada Aeroplan (Ep. 11)

• David Feldman: Loyalty Summit Chair
• Mark Nasr: Vice President, Loyalty & CRM – Air Canada

What Airlines Are Doing with Loyalty Right Now (Ep. 10)

• David Feldman: Loyalty Summit Chair
• Mark Ross-Smith: CEO, Loyalty Data Co., and Editor at Travel Data Daily
• Brian Sumers: Senior Aviation Business Editor, Skift

Driving Brand Affinity in the Travel Recovery (Ep. 9)

• David Feldman: Loyalty Summit Chair
• Len Covello: Chief Technology Officer, Engage People Inc.
• Seth Miller: Editor in Chief, PaxEx.Aero

What Can Airlines Do with Loyalty Data? (Ep. 8)

• Mark Ross-Smith: CEO, Loyalty Data Co., and Editor at Travel Data Daily
• Christian Hylander: Vice President, Data & Services, Travel Industries at Mastercard
• Dianne Robillos: Manager, Consumer Research & Insights at Qatar Airways

Are Status Levels and Partnership Deals Broken? What Can Program Managers Do? (Ep. 7)

• David Feldman: Loyalty Summit Chair
• Alan Lias: Former VP Loyalty, Virgin Atlantic

Managing Loyalty Across Industries – Why Travel Loyalty is Different (Ep. 6)

• Iain Pringle: Loyalty & Partnership Expert; Former Head of Strategy, Avios
• Adam Posner: CEO, The Point of Loyalty; author of For Love or Money research
• Rob MacLean: Director, CEO and Founder at Points International

Reinventing Loyalty Programs (Ep. 5)

• David Canty: Partner, New World Loyalty and Former VP Global Loyalty, IHG
• Phil Gunter: Founder & Partner, New World Loyalty

Balancing Member Value vs. Program Profits (Ep. 4)

• Hubert Frach: Former VP Marketing, Lufthansa; Divisional SVP Commercial Operations, Emirates
• Nik Laming: Former Head of Loyalty, Cebu Pacific Air; SVP Aimia Asia Pacific

Managing Loyalty Redemptions, Engagement & Liability (Ep. 3)

• Len Llaguno: Founder & Managing Partner, KYROS Insights
• Jonathan Silver: CEO, Engage
• James Curry: Head of Product Design and Loyalty, Emirates

The Role of Loyalty in Coronavirus Recovery (Ep. 2)

• Simon Scholte: Program Director, Flying Blue, Air France/KLM
• Joe DeNardi: Managing Director, Stifel

The Importance of Loyalty in a Time of Crisis (Ep. 1)

• Dave Canty: Partner, New World Loyalty; Former VP Global Loyalty, IHG
• Mark Ross-Smith: Former Head of Loyalty, Malaysia Airlines