Wednesday, 15 March 2023
Welcome to the First Annual Loyalty Summit CXM
What Can Loyalty Learn from Customer Experience?
Hybrid Keynote
Moving from Snapshots to Customer Milestone Mapping in Real Time
Hybrid Keynote
Presented by
Global Loyalty: Managing Loyalty and CX across Continents, Countries, Cultures, and Currencies
Panel Conversation
Evolution of Loyalty Program Design/Strategy Past and Present
Big Name Keynote
Unlocking Loyalty Insights across Europe
Hybrid Keynote
Loyalty Coalitions – What does the Future Hold for Loyalty Coalitions and Where Will We Be in 5 Years?
Panel Conversation
12 Keys to Partnerships – Making Magic Happen for Valued Members
Panel Conversation
Annual Retailer-Only Dinner
Hosted by
Thursday, 16 March 2023
Touchdown at the Customer Touchpoints – Your Homerun to your CustomersRetailer Tracks
Presented by
The Global Customer Loyalty Report 2023: Loyalty Program Revamps, Investment, and TrendsRetailer Tracks
Powering up your passions: How Samsung are using tech and passions to drive engagementRetailer Tracks
Presented by
Membership Evolution to Create Meaningful Engagement and Amplify our MissionRetailer Tracks
Presented by
How PetSmart Put Loyalty First, Wowing Pet Parents and Internal Stakeholders AlikeRetailer Tracks
Presented by
How Quiksilver and Roxy Are Building Emotional Loyalty by Empowering Their Members to Do Good for the PlanetRetailer Tracks
Presented by
GDPR Four Years On: How Have Loyalty Programs Changed, What Are the Threats and Opportunities, and Where Will We Be in 5 Years’ Time?
Hybrid Keynote
Nature vs. Nurture: How to Build a Highly Profitable Lifetime Customer Relationship through Zero- and First-Party Data Capture
Hybrid Keynote
Will Loyalty Enter the Metaverse?Deep Dive Workshop
Presented by
Brand Trust, Loyalty, and Stakeholder CapitalismPanel Conversation
The Behavioural Science of Loyalty, Recognition, and Personalisation
Big Name Keynote
Have You Ever Wished you Had a Crystal Ball for Customer Behavior?Deep Dive Workshop
Presented by
Web3 and NFTs: What You Need to Know
Panel Conversation
A Night at the Museum
Friday, 17 March 2023
Roundtable Brunch
Agenda Key
One moderator and three panelists engage in lively debate.
After a short presentation, an industry leader continues the conversation with a moderator.
We only have two. These are the big events that make Loyalty Summit worth attending!
Brands share their recent success stories during these short, half-hour sessions.
These presentations allow our sponsors to demonstrate new products or services.
Time set aside to meet new partners and grow existing relationships.
Presenting Sponsor
Comarch is a global designer, provider, and integrator of technologically advanced yet easy-to-use loyalty management & digital marketing tools that companies can use to increase customer lifetime value, drive brand awareness and boost profits. It also delivers professional loyalty consulting services to help businesses build and run highly immersive B2B, B2C, and B2E loyalty programs and marketing campaigns that align with their clients’ needs and expectations. Having 25+ years of experience in carrying out the most complex loyalty projects, it supports some of the world’s most popular brands, including Auchan, BP, Carrefour, Ford, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.
Diamond Sponsors
Founded in 2008, Kognitiv is challenging global brands to redefine how they engage with their customers and deliver meaningful experiences that earn their lifetime loyalty. In June 2020, Kognitiv and Aimia’s Loyalty Solutions came together to create a data and technology-led business, employing over 500 people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv is removing the complexity of cultivating loyalty, data, and partnerships, so brands can deliver enhanced value, personalization, and experiences to today’s consumers, right where they are.
Emerald Sponsors
For more than 11 years, Annex Cloud has been the worldwide leader in technology and service solutions that transform customer loyalty experiences for organizations, extending valued customer engagements and ultimately making beloved brands. Powered by the comprehensive and scalable Loyalty Experience Platform™ solution suite, Annex Cloud customers capture and use zero- and first-party data to seamlessly deliver hyper-personalized experiences across the entire customer journey—from awareness, purchase, and retention to loyalty and advocacy. Supporting its global enterprise clients, Annex Cloud has offices in the US, Germany and India. The company is recognized by industry respected organizations and integrates with more than 125 market-leading technologies.
Platinum Sponsors
Engage People provides an environment that continually introduces new ideas and ways of thinking, then translates them into action to solve specific problems or seize new opportunities on behalf of our clients. With over 25 years of experience, a global customer base, head office in Toronto Canada, operations in the USA and Italy, and over 150 employees, our success is your success. We understand your challenges and goals and will help you determine the actions and outcomes necessary to deliver a state-of-the-art loyalty program.
Gold Sponsors
Antavo is an Enterprise Loyalty Cloud, providing best-in-class technology to manage experience-based, paid, and lifestyle loyalty programs online, in-store, or on mobile. As a no-code and API-centric loyalty technology vendor, Antavo is recognized by Forrester, Gartner, Loyalty360, and empowers clients like BMW, KFC, Yeo Valley, BrewDog, and Luisaviaroma, as well as global businesses in the travel, pharma and fashion industries.
Jebbit is the provider of the world’s first zero-party data platform. The Jebbit platform enables anyone to quickly build beautiful interactive experiences that capture zero party data. From product matches and personality quizzes to trivia, look books and more the Jebbit platform drives high engagement by providing consumers with immediate value in exchange for relevant information about their motivations, interests, and preferences. Jebbit’s clients use the company’s platform to better understand their consumers and drive revenue.
Loylogic is your award-winning loyalty innovation partner. We empower your program with the latest in loyalty thinking and technology to Make Your Points Loved Most. Some of the largest brands in the world choose Loylogic because we tailor our leading-edge points commerce solutions to your individual brand, vision and goals.
Marigold’s approach to relationship marketing stands alone in a world of one-size-fits-all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty.
Zinrelo is an enterprise-grade, SaaS-based loyalty platform that helps brands launch holistic rewards programs. Zinrelo combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional.
Media Sponsors
