THE LOYALTY RENAISSANCE IS UNDERWAY. CAN YOU AFFORD TO MISS IT?
We’ll be announcing our full agenda and speaker roster soon. To stay updated, join our mailing list. In the meantime, you can explore the agenda of our Loyalty Summit CXM Americas from November 2023 to get a taste of what’s to come!
Wednesday, November 15
MC Intro: The Loyalty Renaissance
Chairman Keynote: Fostering the Loyalty Renaissance
Fostering the Loyalty RenaissanceROUNDTABLE
Track 1: The Business of Loyalty
Moving Loyalty into the C-Suite In this track, we’ll explore how loyalty programs are evolving beyond marketing tools to become integral components of your overall business strategy. Learn from industry leaders about aligning loyalty initiatives with corporate goals, securing executive buy-in, and measuring the bottom-line impact of loyalty programs on revenue, customer retention, and brand equity.
Elevating Loyalty to the C-SuiteKEYNOTE
Elevating Loyalty into the C-SuiteKEYNOTE DISCUSSION
Loyalty Program Liability: An Investment Not A CostFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/11/kryos-logo.png)
Building Loyalty EcosystemsKEYNOTE
Fireside Chat with Emil Sarkissian: Pioneering Customer Loyalty in the Digital AgeFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/09/LM_logo_horiz_colour-1.png)
Business of LoyaltyROUNDTABLE
From Transactional to Personal: The Future of Customer EngagementDEEP DIVE WORKSHOP
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/01/jebbit-logo.png)
Track 2: The Art of Loyalty
The Importance of Brand in Building Loyal Relationships In this track we’ll delve into the essence of brand identity and how it intertwines with loyalty. Learn how to create a distinct brand persona that resonates with your target audience, fosters emotional connections, and establishes a foundation for long-lasting customer relationships.
The “Barbie” Factor: How a great brand can turbocharge loyaltyKEYNOTE
Unlocking Loyalty MagicKEYNOTE DISCUSSION
Art of LoyaltyROUNDTABLE
The Future of LoyaltyFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/Kognitiv-Logo-2023-blue-aqua.png)
The Great Loyalty Debate: Points or No Points?INTERACTIVE
Chairman Day 1SUMMARY
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/11/sheerid_400x200.png)
Annual Retailer-Only Dinner
Presented by![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/mc_symbol.png)
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/mc_symbol.png)
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/09/Logo_Blue_Orange_Notch-2023.png)
Thursday, November 16
Day 2 Welcome and Introduction
Track 3: Enabling Technology
How Tech Will Fuel the Loyalty Renaissance In this track we’ll explore the transformative impact of technology on loyalty initiatives. Discover how emerging technologies such as AI, machine learning, blockchain, IoT, and data analytics are reshaping the landscape of customer engagement, personalization, and the overall loyalty experience.
The Tech-Driven RenaissanceKEYNOTE
The Tech-driven RenaissanceKEYNOTE DISCUSSION
The Loyalty TechnologyROUNDTABLE
Loyalty’s biggest opportunity – Wallet as a Channel with VMS FIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/11/NewVMSLogo.png)
Track 4: The Age of Disintermediation
Reducing Friction in Customer Relationships In this track we’ll learn how new structural models, technologies, and program designs are disrupting legacy models in favor of inclusiveness, simplicity, and experiential rewards. Learn how to optimize rewards structures, communication strategies, and program rules to make it easier for customers to understand, engage with, and benefit from your loyalty initiatives.
The Frictionless RenaissanceKEYNOTE
The Frictionless FutureKEYNOTE DISCUSSION
DisintermediationROUNDTABLE
Unlocking Incremental Revenue: Harnessing the Power of Alternative Loyalty PaymentsFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2022/12/engage.png)
The End is The Beginning – Outcomes Based MarketingDEEP DIVE WORKSHOP
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/Kognitiv-Logo-2023-blue-aqua.png)
Track 5: The Power of Cobranding
The Coming Renaissance in Cobranding Partnerships In this track we’ll explore the evolving landscape of cobranding and anticipate future trends. Discuss how emerging technologies, changing consumer behaviors, and market shifts will influence cobranding strategies. Gain insights into staying agile, adapting to new opportunities, and maintaining the vitality of your cobranding partnerships.
The Cobranding RenaissanceKEYNOTE
The Cobranding RenaissanceKEYNOTE DISCUSSION
Top Tips for Driving EngagementFIRESIDE CHAT
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/10/mc_symbol.png)