Wednesday, 15 March 2023
What Can Loyalty Learn from Customer Experience?
Moving from Snapshots to Customer Milestone Mapping in Real Time
Global Loyalty: Managing Loyalty and CX across Continents, Countries, Cultures, and Currencies
Unlocking Loyalty Insights across Europe
Loyalty Coalitions – What does the Future Hold for Loyalty Coalitions and Where Will We Be in 5 Years?
12 Keys to Partnerships – Making Magic Happen for Valued Members
Annual Retailer-Only Dinner
Thursday, 16 March 2023
How PetSmart Put Loyalty First, Wowing Pet Parents and Internal Stakeholders AlikeRetailer Tracks
GDPR Four Years On: How Have Loyalty Programs Changed, What Are the Threats and Opportunities, and Where Will We Be in 5 Years’ Time?
Nature vs. Nurture: How to Build a Highly Profitable Lifetime Customer Relationship through Zero- and First-Party Data Capture
Brand Trust, Loyalty, and Stakeholder CapitalismPanel Conversation
Have You Ever Wished you Had a Crystal Ball for Customer Behavior?Deep Dive Workshop
Web3 and NFTs: What You Need to Know
A Night at the Museum
Friday, 17 March 2023
One moderator and three panelists engage in lively debate.
After a short presentation, an industry leader continues the conversation with a moderator.
We only have two. These are the big events that make Loyalty Summit worth attending!
Brands share their recent success stories during these short, half-hour sessions.
These presentations allow our sponsors to demonstrate new products or services.
Time set aside to meet new partners and grow existing relationships.
We have gathered some of the brightest minds in loyalty to share their ideas during on-stage discussions and after-hours events. Please click on each photograph to see the speaker’s biography.
Conference Co-Chair and Retail Loyalty Professional
Partners & Alliances Director
Experian Marketing Services
Vice President Marketing
CEO and Founder
CX Advisor / Digital & Loyalty Lead International Product Management & Marketing
Global Senior Manager Membership Strategy CoP (adiClub)
Head of Customer Retention & Loyalty
(Quiksilver, Roxy, Billabong, DC Shoes, Element, RVCA)
Richard Dutton, CLMP
Co-founder and Managing Director
ELIAS Partnership Limited
Chief Evangelist Officer
Group Account Director ‑ Agencies
Director, Membership Strategy and Growth
Chief Strategy Officer
Director, New Market Development
Charlie Hills, CLMP
Managing Director and Head of Strategy
CX Leader and Founder
The CX Company and The CX Academy
Co-Founder and Chief Strategy Officer
Chief Product Officer
PreEmptive Technologies Corp.
Consumer Engagement & Retention Strategy Director
Oracle CrowdTwist EMEA
European Customer Strategy Lead
Consumer Engagement & Loyalty Strategist
Head of Customer Data Driven Marketing (CDM), Retention & Loyalty, Digital Marketing
Adrien de Malherbe
Global Director of Membership
Former Head of Strategy
Global SVP, GTM & Strategy
Founder and CEO
Global Marketing Director
Grey Space Matters
Business Owner Domain Customer Retention, Director Customer Experience, Member of the international Marketing Board
JC New Retail AG Schweiz
Senior Director Business Development
Co-Founder and Partner
Ascendant Loyalty Marketing
Head of R&D – Loyalty & Marketing Solutions
Chief Product Officer
Cristina Ziliani, Ph.D
Professor of Marketing and Scientific Director Loyalty Observatory
University of Parma