Wednesday, 15 March 2023
Welcome to the First Annual Loyalty Summit CXM
What Can Loyalty Learn from Customer Experience?
Hybrid Keynote
Moving from Snapshots to Customer Milestone Mapping in Real Time
Hybrid Keynote
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2022/12/Kognitiv.png)
Global Loyalty: Managing Loyalty and CX across Continents, Countries, Cultures, and Currencies
Panel Conversation
Evolution of Loyalty Program Design/Strategy Past and Present
Big Name Keynote
Unlocking Loyalty Insights across Europe
Hybrid Keynote
Loyalty Coalitions – What does the Future Hold for Loyalty Coalitions and Where Will We Be in 5 Years?
Panel Conversation
12 Keys to Partnerships – Making Magic Happen for Valued Members
Panel Conversation
Annual Retailer-Only Dinner
Hosted by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/01/marigold_logo_dark_green.png)
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/Zeughauskeller.jpeg)
Thursday, 16 March 2023
Touchdown at the Customer Touchpoints – Your Homerun to your CustomersRetailer Tracks
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/03/images.jpeg)
The Global Customer Loyalty Report 2023: Loyalty Program Revamps, Investment, and TrendsRetailer Tracks
Powering up your passions: How Samsung are using tech and passions to drive engagementRetailer Tracks
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/samsung-logo.png)
Membership Evolution to Create Meaningful Engagement and Amplify our MissionRetailer Tracks
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/rei-coop-logo.jpeg)
How PetSmart Put Loyalty First, Wowing Pet Parents and Internal Stakeholders AlikeRetailer Tracks
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/petsmart-logo.png)
How Quiksilver and Roxy Are Building Emotional Loyalty by Empowering Their Members to Do Good for the PlanetRetailer Tracks
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/boardriders-logo.png)
GDPR Four Years On: How Have Loyalty Programs Changed, What Are the Threats and Opportunities, and Where Will We Be in 5 Years’ Time?
Hybrid Keynote
Nature vs. Nurture: How to Build a Highly Profitable Lifetime Customer Relationship through Zero- and First-Party Data Capture
Hybrid Keynote
Will Loyalty Enter the Metaverse?Deep Dive Workshop
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2022/11/logo_comarch_dark_blue_w480-e1669844215524.png)
Brand Trust, Loyalty, and Stakeholder CapitalismPanel Conversation
The Behavioural Science of Loyalty, Recognition, and Personalisation
Big Name Keynote
Have You Ever Wished you Had a Crystal Ball for Customer Behavior?Deep Dive Workshop
Presented by
![](https://loyaltysummitcxm.com/wp-content/uploads/2022/12/Kognitiv.png)
Web3 and NFTs: What You Need to Know
Panel Conversation
A Night at the Museum
Friday, 17 March 2023
Roundtable Brunch
![](https://loyaltysummitcxm.com/wp-content/uploads/2023/02/baur-au-lac-cropped.jpeg)
Agenda Key
One moderator and three panelists engage in lively debate.
After a short presentation, an industry leader continues the conversation with a moderator.
We only have two. These are the big events that make Loyalty Summit worth attending!
Brands share their recent success stories during these short, half-hour sessions.
These presentations allow our sponsors to demonstrate new products or services.
Time set aside to meet new partners and grow existing relationships.
Speakers
We have gathered some of the brightest minds in loyalty to share their ideas during on-stage discussions and after-hours events. Please click on each photograph to see the speaker’s biography.
![Mike Atkin](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/mike-atkin.jpeg)
Mike Atkin
Conference Co-Chair and Retail Loyalty Professional
Loyalty Summit
![Brendan Abbott](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/brendan-abbott.jpeg)
Brendan Abbott
Partners & Alliances Director
Experian Marketing Services
![Jan Boluminski](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jan-boluminski.jpeg)
Jan Boluminski
Managing Partner
Envolved GmbH
![Bradley Breuer](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/bradley-breuer.jpg)
Bradley Breuer
Vice President Marketing
PetSmart
![Roberto Chade](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/roberto-chade.jpeg)
Roberto Chade
CEO and Founder
Dotz
![Marilena Cîrsteanu](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/marilena-cirsteanu.jpg)
Marilena Cîrsteanu
CX Advisor / Digital & Loyalty Lead International Product Management & Marketing
OMV
![Claudio Corti](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/claudio-corti.jpg)
Claudio Corti
Global Senior Manager Membership Strategy CoP (adiClub)
adidas
![Renaud Derville](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/renaud-derville.jpg)
Renaud Derville
Head of Customer Retention & Loyalty
(Quiksilver, Roxy, Billabong, DC Shoes, Element, RVCA)
![Harald Deprosse](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/harald-deprosse-new.jpeg)
Harald Deprosse
Partner
Envolved GmbH
![Richard Dutton](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/richard-dutton.jpeg)
Richard Dutton, CLMP
Co-founder and Managing Director
ELIAS Partnership Limited
![Pamela Erlichman](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/pamela-erlichman.jpeg)
Pamela Erlichman
Chief Evangelist Officer
Jebbit
![Nick Fishbourne](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/nick-fishbourne.jpeg)
Nick Fishbourne
Group Account Director ‑ Agencies
YouGov
![Gabriele Giancola](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/gabriele-giancola.jpg)
Gabriele Giancola
CEO
qiibee ag
![Stephanie Haeger](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/stephanie-haeger.jpg)
Stephanie Haeger
Director, Membership Strategy and Growth
REI
![Jisun Hahn](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jisun-hahn.jpg)
Jisun Hahn
Chief Strategy Officer
Kognitiv
![Jürgen Hesse](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jurgen-hesse.jpeg)
Jürgen Hesse
Director, New Market Development
PAYBACK
![Charlie Hills](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/charlie-hills.jpeg)
Charlie Hills, CLMP
Managing Director and Head of Strategy
Mando-Connect
![James Howland](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/james-howland.jpeg)
James Howland
Partner Director
Nectar360
![Michael Killeen](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/michael-killeen.jpeg)
Michael Killeen
CX Leader and Founder
The CX Company and The CX Academy
![Zsuzsa Kecsmar](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/zsuzsa-kecsmar.jpg)
Zsuzsa Kecsmar
Co-Founder and Chief Strategy Officer
Antavo
![Gabi Kool](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/gabi-kool-new.jpeg)
Gabi Kool
President
Loylogic
![Thom Kozik](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/thom-kozik-new.jpeg)
Thom Kozik
Chief Product Officer
PreEmptive Technologies Corp.
![Andy Kulina](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/andy-kulina.jpg)
Andy Kulina
Consumer Engagement & Retention Strategy Director
Oracle CrowdTwist EMEA
![Cathryn Lodwidge](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/cathryn-lodwidge.jpeg)
Cathryn Lodwidge
European Customer Strategy Lead
Samsung Electronics
![Pavel Los](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/pavel-los.jpeg)
Pavel Los
Consumer Engagement & Loyalty Strategist
Oracle CrowdTwist
![Laura Moore](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/laura-jamison.jpeg)
Laura Moore
Head of Customer Data Driven Marketing (CDM), Retention & Loyalty, Digital Marketing
Samsung Electronics
![Adrien de Malherbe](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/adrien-de-malherbe.jpeg)
Adrien de Malherbe
Co-Founder
allcolibri
![Arturo Pisapia](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/arturo-pisapia.jpeg)
Arturo Pisapia
Global Director of Membership
adidas
![Iain Pringle](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/iain-pringle-new.jpeg)
Iain Pringle
Former Head of Strategy
Avios
![Erin Raese](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/erin-raese.jpeg)
Erin Raese
Global SVP, GTM & Strategy
Annex Cloud
![Jai Rawat](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/jai-rawat.jpeg)
Jai Rawat
Founder and CEO
Zinrelo
![Noelle Reno](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/noelle-reno.jpg)
Noelle Reno
Global Marketing Director
SmartMedia Technologies
![Phil Rubin](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/phil-rubin.jpeg)
Phil Rubin
Founder
Grey Space Matters
![Reinhard Ruch](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/reinhard-ruch.jpeg)
Reinhard Ruch
Business Owner Domain Customer Retention, Director Customer Experience, Member of the international Marketing Board
JC New Retail AG Schweiz
![Alexander Schmidt](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/alexander-schmidt.jpeg)
Alexander Schmidt
Senior Director Business Development
adiClub
![David Slavick](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/david-a-slavick.jpeg)
David Slavick
Co-Founder and Partner
Ascendant Loyalty Marketing
![Lukasz Sloniewski](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/lukasz-sloniewski.jpeg)
Łukasz Sloniewski
Head of R&D – Loyalty & Marketing Solutions
Comarch
![Rory Sutherland](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/rory-sutherland.jpeg)
Rory Sutherland
Vice Chairman
Ogilvy UK
![Anthony Wintheiser](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/anthony-wintheiser.jpg)
Anthony Wintheiser
Chief Product Officer
Kognitiv
![Cristina Ziliani, PhD](https://loyaltysummitcxm.com/wp-content/uploads/profile-photos/cristina-ziliani.jpeg)
Cristina Ziliani, Ph.D
Professor of Marketing and Scientific Director Loyalty Observatory
University of Parma